Welcome! [Start Here]
Module 1: Business Assessment
Module 2: Creating a Profitable Pricing Suite
-
Workbook & Downloads
-
2.1: Key Factors in Pricing Theory
-
2.2: Pricing Strategy Varieties
-
2.3: The Pillars of Trustworthy Pricing
-
2.4: The Most Common Mistakes Salon Entrepreneurs Make in Pricing
-
2.5: Components that Affect Salon Service Pricing
-
2.6: Tips for Strategic Pricing
-
2.7: The Core Components of Salon Pricing
-
2.8: How to Increase Prices for Your Long-Term & Loyal Guests
-
Getting to Work: How to Get Started on Pricing in Your Salon
-
Getting to Work: Pricing and Timing Worksheets
-
Getting to Work: Creating Your Pricing Spreadsheet
-
Getting to Work: Brochure & Pricing
-
Getting to Work: Guest Experience & Value Proposition
-
Getting to Work: List of Services to Go on an Express Menu
-
Getting to Work: Tier Pricing
Module 3: Financial Literacy & Salon Infrastructure
-
Workbook & Downloads
-
3.1: Creating the Right Space
-
3.2: Basic Accounting Literacy
-
3.3: Financial Management from a Strategic Position
-
3.4: Three Fundamentals of a Successful Salon
-
3.5: Systemizing Your Business
-
3.6: Knowing Your Numbers
-
3.7: Understanding Profit: Gross Profit Margin, Operating Profit, and Net Profit Margin
-
3.8: Understanding the Importance of Commission Payroll at the 45% Benchmark
-
3.9: Product Expense
-
3.10: General Accounting Principles with Front Desk Procedures
-
3.11: Brand Policies for Employees
-
3.12: Customer Service Policies
-
3.13: Guest Policies
-
Getting to Work: Strategic Implementation - The “Salon Chessboard”
-
Getting to Work: Accounting Period Outline
-
Getting to Work: How To Analyze The Income Statement
-
Getting to Work: Reading a Balance Sheet - Assets v. Liabilities
-
Getting to Work: Statement of Cash Flows
-
Getting to Work: Revenue, Expense, and Profit Scenarios
-
Getting to Work: 21 Ways to Make More Money
-
Getting to Work: To Do List for Creating Financial Management and Infrastructure
Module 4: Compensation Plan & Benefits Package
-
Focused compensation and creative benefits to help you build and grow your team.
-
Workbook & Downloads
-
4.1: Questions, Terminology, and Definitions
-
4.2 Compensation Plan Types for Employees
-
4.3: The 3 Driving Forces In The Employee Experience Through Compensation
-
4.4: Four Processes of Organizational Compensation
-
4.5: Compensation Mapping Process
-
4.6: Evaluation Process
-
4.7: The Career Growth Ladder
-
4.8: Retail Sales Commissions
-
4.9: What is the purpose of a benefits package?
-
4.10: Four Categories of Benefits
-
4.11: Employee Benefits Agreement
-
4.12: The Value of Life Insurance As A Benefit In Your Business
-
4.13: Vacation, Time-Off, & Holiday Pay
-
Getting to Work: Implementation Process (13 Steps to Create a Compensation Plan)
-
Getting to Work: Implementation Process (Concept Refresher)
-
Getting to Work: Implementation Process (Sample Commission Compensation Plans & Scenarios)
-
Getting to Work: Establishing Tiers within Your Salon
-
Getting to Work: Tips to Reduce Labor Costs
-
Getting to Work: Getting Your Benefits Package Started
Module 5: Leadership & Salon Management
-
Downloads
-
5.1: What is Leadership?
-
5.2: It Takes a Team to Lead
-
5.3: Rules of Leadership
-
5.4: Leadership Thinking from Ancient Wisdom
-
5.5: Leadership Dynamics
-
5.6: Management v. Leadership?
-
5.7: How to Delegate to Employees
-
5.8: Three Layers of Management in Your Organization
-
5.9: Measuring Leadership
-
5.10: Question to Edit Your Leadership
-
5.11: 10 Methods to Create Effective Leadership in Your Business
-
5.12: The Behavior/Personality Traits to Look for in a Great Leader
-
5.13: Leadership Hierarchy
-
Getting to Work: Skill Engagement Assessment
-
Getting to Work: How to Build Inspiring Leadership Inside Your Business
-
Getting to Work: Tracking & Documentation Downloads
Module 6: Creating, Hiring, & Growing Your Three Teams
Module 7: Goal Settings & Training Systems
-
Workbook, Downloads, & Tutorials
-
7.1: Goal Setting...What is it?
-
7.2: Build the Goal Setting System
-
7.3: Defining Success for Your Career & Life
-
7.4: Levels of Operation
-
7.6: Goal Setting Objectives & Principles
-
7.7: 10-Point Framework of Career Goal-Setting
-
7.8: Re-Programming Negativity
-
Additional Concept: 168-Hour Theory
Module 8: Customer Service & The Guest Experience
-
Workbook, Downloads, & Tutorials
-
Module 8: Introduction
-
8.1: Definition of the Guest Experience and What is a Guest Experience?
-
8.2: The 5 Ways a Pre-Designed Guest Experience Can Be Used in a Business
-
8.3: Interpreting the GEX
-
8.4: The 5 Laws of Love Branding
-
8.5: Maximizing the 10 Senses to Deliver the Best GEX
-
8.6: 10 Success Factors in Customer Service
-
8.7: The 6 Levels of Growing Loyalty and Retention
-
8.8: Samples of Customer Service Loyalty Programs
-
8.9: Tips to Improving Your Team's Hospitality/Service Skills/Personal Skills
-
8.10: Why Training Personal Skills and Core Values Are So Important?
-
8.11: Converting Negative Thinking
-
8.12: The 3 Core Value Codes of Personal Skills in a Business
-
8.13: Traits Not to Have in a Business
-
8.14: Guest Expectations: The 3 Value Standards in a Service-Based Business
-
8.15: How the 4 Categories of Guest Expectations Affect Guest Retention
-
8.16: Breaking Down the 12-Step GEX Journey
-
8.17: The 3 Solution Centers: Service, Backbar, and Take Home
-
8.18: Downloads-Having the Best Tools to Train for Consultations
-
Getting to Work: Your GEX To-do List
-
Module 8: Conclusion
