Welcome to "The Guest Experience" - the ultimate guide to wowing your guests and creating raving fans.
In today's competitive service industry, the guest experience is everything. Going above and beyond expectations and making emotional connections is what sets businesses apart. This comprehensive course will give you the frameworks, strategies, and actionable tips to take your guest experience to the next level.
In this game-changing course, renowned expert Nikki Le will walk you through:
● Defining the Guest Experience - understand exactly what it means and why it's critical for business success
● The 5 Ways to Pre-Design an Exceptional Experience - blueprint and map out a purposeful journey
● Interpreting the GEX - learn to view operations through the guest's eyes
● The 5 Laws of Love Branding - create an unforgettable brand experience that sparks joy
● Maximizing the 10 Senses - deliver multisensory experiences that dazzle guests
● The 10 Success Factors in Customer Service - systems and guidelines for service excellence
● The 6 Levels of Loyalty and Retention - progress guests through tiers of lifetime value
● Customer Service Best Practices - policies, checklists, and procedures that work
● Service & Hospitality Training - bring out the best in your team
● Personal Skills & Core Values - set the culture and emotional tone
And lots more!
A Quick Glance at the Curriculum
Learn From An Industry Leader: Nikki Le
Nikki Le is a business coach/consultant specializing in business systems, compensation, pricing, career coaching, personal development and establishing leadership team infrastructure.
She's the principal at Nikki Le Consultancy, a coaching and education firm centering around employer advocacy, organizational structure, recruitment marketing, modern hiring practices and digital onboarding systems.
Nikki's passionate purpose is bridging relational work dynamics between managers and employees, creating future generations of wealth in salons and elevating business, career and personal development education. One of her core beliefs is that online education will be the standard for the future of educating professionals with high level content.
She's been an educator, trainer, mentor and advocate to thousands of salon professionals, at every level, for numerous beauty brands.
Nikki is a lifelong student of all things psychology, communications, NLP, leadership, self-help and business since her early days in college. She's a devoted mom of 2 boys, Gavin and Niko and loving dog mom to her rescue doggies Bear and Steely. She lives in Virginia where she writes, teaches business & personal development seminars, as well as and creates online courses for her online business academy www.statementsstrong.com
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
